Mail services in the UAE: a resident's guide

How to handle mail as a Dubai resident

1. 1

   Know who runs the post

   Postal services in the UAE are provided by Emirates Post Group Company, known as Emirates Post in short. This is the national operator you will deal with for everyday mail.

2. 2

   Understand what Emirates Post offers

   Emirates Post provides postal, regular and express delivery services, in addition to offering logistics and financial services. So beyond letters and parcels, you can also turn to it for logistics and money-related services.

3. 3

   Find the full service list

   Options and their current prices are not something we guess. Check the full list of Emirates Post services on the official channels to see exactly what applies to you and what it costs today.

   Documents:Emirates Post services list
4. 4

   Use only licensed providers

   The regulation defines a number of prohibited actions, including providing postal or delivery services without the required licence, or carrying out regulated postal activities without prior approval. When choosing who moves your mail, make sure they are properly licensed.

5. 5

   Report scam or fraud messages

   If you receive a suspicious message in the name of Emirates Post Group, report it. Send email to customer.care@emiratespost.ae or call on 600599999. Do not share personal details with unverified senders.

Fees and timelines may change — verify with the official source.

Real companies from Google Maps — live ratings and reviews.